1. Introduction

Coastal Calm Home Watch LLC (“Coastal Calm,” “we,” “us,” or “our”) operates the website coastalcalmhomewatch.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us about our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Information you provide directly: When you submit a contact form, request a consultation, or email us, we collect your name, email address, phone number, property address, and any other information you choose to provide.

Information collected automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type, pages visited, and time spent on pages. This information is collected through standard web server logs and analytics tools.

Inspection-related information: For clients who engage our home watch services, we collect property access information, emergency contact details, and property-specific data necessary to perform inspections. This information is governed by your signed Service Agreement and is separate from this website privacy policy.

3. How We Use Your Information

We use the information we collect to:

•  Respond to your inquiries and schedule consultations

•  Provide home watch services to clients

•  Send service-related communications including inspection reports and notifications

•  Improve our website and services

•  Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your information for automated decision-making or profiling.

4. Google Analytics

Our website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymous information about how visitors use our website, including pages visited, time on site, and traffic sources. This information is aggregated and does not identify individual visitors. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

5. Contact Forms and Cookies

Our contact form collects the information you enter — name, email, phone, and message — and transmits it to us via email. We do not store contact form submissions in a database. Our website may use cookies — small text files stored on your device — to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings, though some website features may not function correctly if you do.

6. Third-Party Services

Our website is hosted by Hostinger. We use Google Workspace for business email. These third-party services have their own privacy policies governing how they handle data. We are not responsible for the privacy practices of third-party services. Links to relevant policies: Hostinger Privacy Policy (hostinger.com/privacy-policy) — Google Privacy Policy (policies.google.com/privacy).

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain contact form submissions and client communications for a reasonable period consistent with our business needs and legal obligations. Inspection records and client files are retained for a minimum of five years following the end of a service relationship. You may request deletion of your information by contacting us directly.

9. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information where we have no legal obligation to retain it, and opt out of any marketing communications. To exercise any of these rights, contact us at andy@coastalcalmhomewatch.com or (330) 317-7500.

10. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Florida Privacy Law

We comply with applicable Florida privacy laws including the Florida Information Protection Act (FIPA), Florida Statute § 501.171. In the event of a data breach affecting Florida residents, we will provide notification as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

 

Coastal Calm Home Watch LLC
Venice, Florida
andy@coastalcalmhomewatch.com
coastalcalmhomewatch.com